ML technologies offers a host of benefits: higher productivity, lower customer churn, actionable data, and more. Here are some stages where the machine learning can be applied in ServiceNow platform.
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Book · Technology CultureWhat Kirkus Reviews Said About My Book, Including the Part I Agree With
Kirkus Reviews has read Who Owns Memory Owns the Future and filed its verdict: Get It. The praise is welcome. The criticism is the more useful half.
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Essay · Technology Culture
Will AI Replace Programmers? What Three Waves of Automation Taught Me
No, and yes. AI will not replace the programmer; it is replacing most of what programmers spent their day typing. I have watched this happen twice before, at IBM and in the cloud years. Here is what changed each time, and what to do now.
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Explainer · Data & AI
What Is an AI Agent, Really? Agentic AI Explained Beyond the Buzzword
An AI agent is software that pursues a goal by deciding, acting through tools and checking the result, in a loop. Most of what is sold as agentic AI is not that. Here is the test, and what makes agents work in production.
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Essay · Data & AI
12 Books on Data and Power
Twelve books, eleven from Wired’s seasonal thirty plus one of my own, on how compute, data and the state became one conversation.
